We all know about Trip Advisor and we all look at the reviews on Amazon but how many of us really consider what is said about our business online? And why should we?
I know for a fact that my prospective customers Google me and my company before they purchase our services. Its natural, you want to know what others think and see if you can trust a business or person before giving them thousands of pounds.
A reputation is fragile. It takes years to build a good standing and get great reviews and just one bad review can ruin everything overnight. As the saying goes “Trust takes years to earn and seconds to lose”.
...Latest customer review statistics show:
Turn Negative To Positive With Good Reputation Management
A bad comment is not the end and it can actually be turned to your advantage. First you need to know that someone has been negative. Then you need to respond as quickly as possible. Address the situation, speak to the unhappy client or prospect. Fix the problem, ask for their help in doing so and engage with them.
Done right this can turn people around from naysayer to advocate. If this conversation is played out on social media it will show that you care and are dealing with problems. Everyone accepts that there will be the occasional problem, its how we deal with them when they occur that really matters.
So monitoring your online reputation on a daily or at least weekly basis is essential to maintaining a good standing in the online community. You can get CR4L to do that for you by clicking below, or you can use one of the tools listed below, or others that are available on the web, and do it yourself.
10 Online Reputation Management Tools
1. Trackur. This tool will show you what people are seeing when they search for you in Google or any social network. It also lets you know if the people talking about you are influential in the industry or not.
Trial Time: There is a ten-day trial on any plan.
2. Naymz. The tool with give you a RepScore based on how people find your brand as well as through your social influence (measured by social sharing indicators). It will send a questionnaire to your contacts to help offer you this information.
Trial Time: The best part: The tool is free.
3. BrandsEye. This tool offers all of the basics of reputation management, but also offers competitive analysis and works great if you want several people in your office to work with the tool.
Trial Time: There is a two-week free trial available.
4. Brandwatch. This is one of the most popular tools to manage an online reputation. It works best for social media management and helps monitor certain keywords on these social sites.
Trial Time: There is a free demo available.
5. Technorati. This one is good for beginners or those who want basic results. It will track your blog posts to see who is linking back to that post, which gives you a good indication about how successful that post was with your readers. You can also subscribe to alerts for this information.
Trial Time: The tool is completely free.
6. Rankur. This is a good tool if you’re a small company, yet it still offers a lot of analytics and demographic information. It helps you see your online reviews, monitor your competitors, and is available in many different languages.
Trial Time: There is a free plan available.
7. Alterian. This is one tool that offers tons of information and data. You can discover what people think of your brand in different countries, from different demographics, in different languages, etc. In other words, it gives you everything you need to know about your online reputation.
Trial Time: No free trial; pricing starts at $500/month
8. SocialMention. The greatest thing about this tool is the fact that it can send you alerts for all of your keywords. It also analyzes when your brand is mentioned and just how important those mentions actually are.
Trial Time: Free tool.
9. Whos Talking. This tool works very similar to SocialMention because it can alert you when your keywords and your brand are mentioned. You can see mentions on almost all social media accounts as well as videos and images; however you can only look at one “type” of mention at a time.
Trial Time: Free tool.
10. Google Alerts. This is probably the most basic form of reputation management, but it’s also the easiest. You simply add in the term you want to track (most likely your company name), and you will get emails telling you when and where that word was mentioned. It doesn’t do any type of analysis for you, but it gives you the facts.
Trial Time: Free service.